Refund policy
We want you to be happy with your purchase. Please read the following policy carefully before placing your order.
Returns
Returns must be requested within 14 days of delivery. Items must be returned in their original condition, unworn, unwashed, with all original tags and packaging intact.
Customers are responsible for the cost of return shipping unless the item received is faulty or incorrect.
Refunds
Once your return has been received and inspected, any approved refund will be processed to your original payment method.
Original shipping charges are non-refundable
Sale & Pre-Order Items
All sale items and items marked as Pre-Order are final sale and are not eligible for return or refund unless they are faulty or incorrect.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery with photographs and your order number. We will resolve the issue as quickly as possible.
International Orders
International customers are responsible for any import duties, taxes, customs charges, and clearance requirements imposed by their destination country.
If a shipment is refused, abandoned, or not cleared through customs by the recipient, any refund will only be considered once the parcel has been successfully returned to us.
Any approved refund will be reduced by all non-recoverable costs, including but not limited to:
- Original shipping charges
- Return shipping charges
- Customs duties, taxes, and brokerage fees
- Storage fees
- Carrier handling or disposal fees
- Any other costs incurred as a result of the shipment being refused or abandoned
If a parcel is abandoned, destroyed, or otherwise cannot be returned due to the recipient’s failure to complete customs clearance, or receive delivery no refund will be issued.
Refused Deliveries
Orders refused after shipment or refused upon delivery are treated as returned shipments and are subject to the deductions outlined above.
Chargebacks
Initiating a chargeback does not replace the returns process. Customers are expected to contact us first so that we can resolve any issue directly. Fraudulent or invalid chargebacks may be disputed with the relevant payment provider using order, delivery, and communication records.